Responsibilities:

• Perform configuration, maintenance, upgrades, and troubleshooting of IT hardware and software across laptops, mobile devices, printers, and network infrastructure.
  
  
• Engage with vendors for hardware repairs and maintain accurate inventory and management of IT assets, including computers, peripherals, and field network infrastructure.
  
  
• Configure, maintain, troubleshoot, and optimize computer network infrastructure, including LAN/WAN, wireless, and data room equipment.
  
  
• Collaborate with field and enterprise network teams to ensure secure, reliable, and performant network services for business-critical operations.
  
  
• Assist with planning and designing office network layouts, evaluating the effectiveness of network hardware, software, and communication systems, and recommending improvements.
  
  
• Manage and maintain network-related assets and inventory, ensuring accurate tracking of field network infrastructure.
  
  
• Provide 24/7 on-call support for network incidents, utilizing IT Service Management tools to ensure timely resolution and effective communication throughout the support cycle.
  
  
• Engage with business units to ensure network project objectives and deadlines are clearly understood and met, assisting with all phases of network project lifecycle management.
  
  
• Keep stakeholders informed of upcoming network activities, changes, and issues, and provide training and support on network-related topics to peers and teams.

Requirements:

Education:

Bachelor’s degree in Computer Science, MIS, Engineering, or a related field preferred; equivalent work experience in IT or telecommunications is acceptable.

Experience:

• Proven experience in designing, supporting, deploying, and managing network infrastructures, including structured cabling, fiber optics, and internet networking technologies (TCP/IP, routing, switching).
  
  
• Hands-on experience working with on-site construction teams and managing relationships with general contractors and vendors.
  
  
• Experience supporting and troubleshooting Microsoft Office 365, Microsoft Teams, and computer hardware/software with a minimum of two years in related roles.

Technical Skills:

• Knowledge of optical transport technologies and industry standards for cabling design and installation.
  
  
• Understanding of IT principles and governance frameworks such as ITIL.
  
  
• Certifications like CCNA or A+ are considered assets.

Physical & Operational Requirements:

• Ability to lift up to 50 pounds and provide after-hours support on a rotational basis, including overtime, nights, and weekends as needed.
  
  
• Occasional travel required within the local geography.

Soft Skills:

• Strong problem-solving skills with the ability to set strategic direction and execute tasks effectively.
  
  
• Excellent communication skills for guiding end-users through IT inquiries.
  
  
• Ability to meet deadlines and manage stress in high-pressure situations.